Shipping Information

Free shipping is offered for orders over $75 USD. Shipping charges for orders below $75 USD will be calculated and displayed at checkout.
We ship from California, USA. Shipping to PO boxes and international shipping are not available at this time.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation at yapa.boxes.us@gmail.com.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
During holiday seasons shipping times may vary due to potential postal service delays.

Returns and Exchanges

At Yapa Boxes, due to the custom nature of our products, all sales are final and non-refundable. We do not accept returns or exchanges on any items unless they are damaged or defective upon receipt. In the case of receiving a damaged or defective item, please contact our customer service team within 5 days of delivery and we will work with you to ensure you are satisfied. We strive to provide quality products and excellent customer service, so we will work with you to find a satisfactory solution. Thank you for understanding and supporting our unique custom products at Yapa Boxes.
In the event that your order arrives damaged in any way, please email us as soon as possible at yapa.boxes.us@gmail.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at yapa.boxes.us@gmail.com.